Today my interview on The Robert Scott Bell Show aired. I say the word "um" way too many times (sad thing is I didn't even notice it at the time), but I don't think it is as all over the place as I feared it would be, so yay. And it was a fun thing to do. Many thanks to RSB for inviting me!
Click here for the link to the show (I start around minute 12, though I think the whole show is interesting).
On Friday, as I was packing for my trip to Philly, the manager from the gym I joined last month called.
"Hi, Heather, how are you today?"
"Doing well. Thank you."
"Great. Well, Angie [my trainer] says you're on your way to Philadelphia today, but I thought I'd call and talk to you about buying more training sessions."
Really? So a manager thinks it's a good idea to call a busy mom, who is frantically packing, and then ask about money? Is sales/customer service really a lost art?
I say "Thanks so much for calling, but I would have to come in and talk with you in person, but I cannot do that until next week."
So here I'm expecting him to say "Oh sure, we'll let's meet on Monday." or something to that effect. Instead he says "Well, I don't know what you would want to talk about."
At this point I'm more than annoyed he's talking to me at all when he knew before he called I was busy, and then to say "what would you want to talk about?", so I reply "Well, pricing, and routine, and how I could make it work. But let's talk about this next week, please."
He says "well, I don't know what you mean by pricing. I can give you the same deal as when you first signed up. And you have to do it now, because my pricing changes on Sunday."
Okay. He's completely lost me at this point. Don't ever tell somebody, whom you are asking for $600, "you have to tell me right now, even though I know you're very busy, and really have some concerns about it."
I said "well, I'm very sorry then, that's too much for me to pay at this point." At this point he says "Okay, have a good trip." and hangs up.
What the heck? How about "Well, I know you purchased 18, 1-hour sessions before, but we do offer 12, half-hour sessions, which could be a better option for you." ?
I suppose this means I'm on my own after Wednesday. I am wondering if I should continue using the gym, or if I should just use the free weights I have at home.
At some point I really have to get a handle on what types of exercises Mark Sisson recommends. Does anybody have quick bullet points to offer on this issue?